How to fix errors when making batch payments

This article offers solutions to common issues when making multiple payments at the same time or paying several bills in a batch.

Below you can find the solutions to the following common issues:

This error may occur if you haven’t set up the vendor’s preferred delivery method, especially if this is your first payment to this vendor.

You will see a warning message as follows:

How to solve this issue:

1 - Find the relevant payment in the Scheduling payments page.

2 - Under the Delivery method column, select Add method.

3 - Select a delivery method for the vendor.

4 - Fill in the details depending on the selected delivery method.

ACH bank transfer: vendor’s bank account and routing number.
Wire transfer: wire routing and account number, account holder name, and address.
Paper check: vendor’s address and name on the check.
Virtual card: vendor’s email address.

That’s it. You can now proceed with your payments.

In certain industries, American Express credit card payments aren’t accepted.

If you are paying with AMEX card:

1 - In the Scheduling payments page, hover over the warning sign.

You’ll see the following note: Payment by American Express requires additional vendor details.

2 - Select Add vendor details.

3 - Select the vendor’s industry category from the dropdown list. Then, enter the vendor’s email, phone number, and address.

If the vendor’s industry isn’t in the approved industry list, close the window and select another payment method.

4 - Select Save.

That’s it. You can proceed with completing the payments.